Effective Date: February 2016

This Privacy Policy describes how we at Illustoria, LLC handle your information provided through our website.  It governs the information we collect in connection with your use of, which we call the “Site”.  This Privacy Policy does not necessarily apply to information you give us in other ways, such as by telephone, e-mail or traditional mail.

1.              Information We Receive About You

We collect information about your use of the Site, such as the Site pages you view. The amount and type of information we collect depends on what you do at our Site.

The first type of information we collect is Non-Personally Identifiable Information (“Non-PII”).  This means information that does not specifically identify you as a person.  We collect this information to understand how visitors use our Site so we can improve it.  The information we may collect includes your browser type, language preference, time zone setting, operating system, type of device, URL clickstream (the website(s) you visited before the Site), the pages of our Site that you view, the date and time of your access, how long you viewed our Site pages, and cookie data.  We analyze this information on a per user basis and on an aggregated basis, so we can understand things like what regions our users come from, and what parts of our Site they visit.

The second type of information we collect is Personally Identifiable Information (“PII”).  This means information that allows us to know who you are.  The only time we collect PII is if you voluntarily give it to us.  Here are the typical ways you might give it to us:

●      If you sign up to receive newsletters from us, we will ask for your name and e-mail address.

●      If you purchase something from our Site, we will collect your name, mailing address, telephone number, credit card information, and e-mail address.

●      If you submit artwork for our print or online gallery, we will ask for the artist’s first name and, in the case of art submitted for kids, the child’s age, and we may collect the parent or guardian’s name and contact information. You may also submit your location (city, state).

●      If you submit any other information to us through the Site, we will collect all the information you send to us.

We do not collect any PII about you unless you voluntarily provide it to us. However, for certain transactions some of the information we ask you to provide is mandatory. You can refuse to supply this information, but doing so may prevent you from engaging in certain Site activities or features.

2.              How We Use Information We Collect

We never sell, trade, or rent your personal information to others, except to provide you with services you have requested.

We use PII to deliver products or services you have asked for, provide customer support, respond to your requests and questions, and internal recordkeeping.  If you request our newsletter or subscribe to our magazine, we will add you to our mailing list with updates that may include promotions and news about Illustoria.  You may opt out of receiving those emails.

We use Non-PII to operate, maintain and improve the Site, our products and services, and to maintain the internal operations of the Site.

We have the right to use any information we collect to investigate unauthorized or harmful activity, to resolve disputes, and to enforce our agreements with you. 

If we someday decide to permanently dispose of our records containing users’ Personally Identifiable Information, we will take reasonable steps to destroy or arrange for the destruction of each record by shredding, erasing, or otherwise destroying or modifying the Personally Identifiable Information in those records to make it unreadable or indecipherable.

3.              Information We Share

We disclose your personal information only to our employees, contractors, or service providers that: (i) need to know the information to help us provide promised services; and (ii) that have agreed not to disclose it to others.

From time to time, we may provide Non-PII or anonymized, aggregated user information (i.e. data on groups of users not identifying any individual user) to third party analytic services, to operate, maintain, or improve the Site, our products, or our services. This information does not include any PII.

If we believe in good faith that disclosure of your personal information is legally required or reasonably needed to (i) respond to a subpoena, court order, or other governmental request, or (ii) protect our property or rights, or those of any third party or the public at large, we will disclose the information.

If we are involved in a merger, acquisition, or asset sale, or if we go out of business or enter bankruptcy, user information may be one of the assets that is transferred or acquired by a new owner. By using the Site, you acknowledge and agree that such transfers may occur, and that any acquirer of our Company may continue to use your personal information as set forth in this policy.

4.              Protecting Your Information

We take reasonable measures to protect against the unauthorized access, use, alteration, or destruction of PII. However, it remains possible that third parties may unlawfully intercept or access transmissions or private communications and may abuse or misuse the personal information that you disclose to the Site. Although we work hard to protect your privacy, we cannot guarantee that your Personally Identifiable Information or private communications will always remain private.

5.              Cookies          

When you use our site, we store cookies on your computer to facilitate and customize your use of our Site. A cookie is a small data text file that a website stores on your computer’s hard drive that can later be retrieved to identify you to us. The cookies make your use of the Site easier, make the Site run more smoothly, and help us to maintain a secure Site. You are always free to decline our cookies if your browser permits, but some parts of our Site may not work properly in that case.

Our cookies store randomly assigned user and session identification numbers.

6.              Opting Out from Communications

If you do not want to receive mailings from us, you can opt out by sending an email to We will promptly remove you from our distribution list.

7.              California Online Privacy Protection Act Notice & Do Not Track Signals

Under California law, commercial website and online service operators are required to disclose how they respond to web browser ‘Do Not Track’ signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about their online activities over time and across third party websites, to the extent the operator engages in that collection. We do not track our customers’ personal information over time and across third-party websites and so do not interpret, respond to, or alter our practices when we receive Do Not Track signals. Please note that third parties may collect personal information about your online activities over time and across different websites when you visit the Site or other online websites and services. To find out more about “Do Not Track,” you may wish to visit http://www.allabout

8.              Children’s Online Privacy

Protecting children's privacy is extremely important to us. We do not knowingly collect personal information from children under 13 for marketing purposes. We ask that only parents or guardians over 18 years of age submit information to us and that they decide what information from our Site is appropriate for their child (if any).  If a child under 13 submits personal information to the Site and we become aware of it, we will attempt to delete the information as soon as possible. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws.

California residents who are under 18 years of age may request and obtain removal of postings on the Site that they themselves post by emailing us at Please label your request “California Removal Request” in the email subject line and provide a description of the content or information posted on our Site that you want removed.  Please also provide us with your name and contact information in case we have questions. The more information you can give us to locate the material, the quicker we can process your request.  We are not responsible for notices that are not labeled or sent properly, and we may not be able to respond if you do not provide complete information.

9.              International Users

If you access the Site from outside the United States, you may be subject to laws governing personal data collection, use, and disclosure that differ from United States law. For example, The European Union Directive on Data Protection (the “E.U. Directive”) generally prohibits the transfer of personal data to countries outside the European Union that fail to ensure an “adequate level of [privacy] protection.” “Personal data” under the E.U. Directive means any information relating to an identified or identifiable natural person. An “identifiable person” is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. Therefore “personal data” includes information that you may transmit to the Site. We do not currently guarantee compliance with the E.U. Directive or the U.S.-E.U. Safe Harbor Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries. We have not certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. By using the Site, you consent to the transfer of your personal information to the United States, and to utilize services and applications whose use are governed by the laws and jurisdiction of the United States, notwithstanding the requirements of any other jurisdiction, including, without limitation, the E.U. Directive.

10.           Privacy Policy Changes

We may change our Privacy Policy from time to time at our sole discretion. The most recent version of our Privacy Policy will always be posted on this page and accessible via our homepage at We encourage you to regularly check this page for any changes to our Privacy Policy. If you have any concerns, please contact:

Illustoria LLC

c/o Joanne Chan

PO Box 3554, Oakland, CA 94609